The Kitano Hotel New York
What Guests Say
Japanese toilet seat was excellent! Great location and staff was nice and service-oriented
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Hannu
October 2022
The location was superb for business or family travelers: it's within walking distance to midtown, but in a relatively quiet neighborhood separated from the busiest part of the city. The room was decent sized, and the bed was nice and comfy. Great views from the window too. The front desk and cleaning staff are nice and accommodating, too. The restaurants were closed for renovation when we visited, which was a bit unfortunate since we wanted to try.
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Phillip
June 2023
The ideal location: walking distance to a lot of iconic landmarks like Grand Central Station, Bryant Park, Times Square, also close to theater district. At the same time very quiet. When booking I was torn between this hotel and one that‘s very close to Times Square, being there I realized that I wouldn‘t have liked staying in this crowded and loud area. I also read about issues with the Lifts in other hotels , but this was never a problem. There are two lifts available within a few seconds. The lobby wasn‘t crowded either. A late check out at 12:30 was possible at no extra cost. The rooms aren‘t very modern, but well kept. Nothing is in need of repair. Housekeeping was excellent. The front desk is really helpful, provided us with all kinds of things (e.g. utensils, extra pillows, extra towels brought to our rooms). We experienced a Kind of hospitality that seems to be common in the USA but surprising for Europeans. There was even a doorman!
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Antje
April 2023
Great location, quiet sanctuary in a busy city. Our room had a view of Empire State Building which was a real treat. The rooftop bar is fabulous with a rear rooftop to see the Empire State Building and the front balcony offers a great view of Chrysler, Grand Central station and met life. Very easy to get to grand central and use the subway to get about. We didn’t fancy room service breakfast and so wandered a couple of blocks east and found plenty of independent coffee places with bagels to have for breakfast. There is a Starbucks two blocks north also. We use Bryant Park a lot too which was very easy to get to, and have a pizza picnic for dinner one warm evening. The decor is old school Manhattan and immaculately clean. Staff are efficient and helpful and not in your face, previous hotels have been a little too ‘have a nice day’ for us. Rooms made up each day.
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Kirsten
May 2023
It was a very comfortable stay in New York. The hotel is located on Park Avenue so I had a glance to this boulevard from my window, but it was not noisy at all. The room was not very big but very elegant and it was really convenient and comfortable to stay there. The bathroom was compliant to Japanese standards! As the restaurant was closed, I had breakfast in my room (both Japanese and American breakfast was delicious!) The rooftop bar was amazing, with sparkling sake and polite service. And this is what I especially liked in this hotel - the impeccable service and friendly staff. I would like to be back soon!
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Olga
April 2023
The Kitano was fantastic! I asked for a quiet room and got an extremely quiet room - heard nothing from neighbors nor the outside. The room was extremely spacious, clean, and comfortable. Extremely close to both grand central and NY Penn Station so commuting was easy. We left our backpack in the lobby when we had left and they kept it for us. Honestly, the entire process and staff were amazing!! Early check-in/Late check-out wasn't difficult at all. Bonus - though they didn't have an ironing table/iron in the room itself, you can get it on request and they brought it up really quickly.
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Tejas
October 2022
Great location, beautiful lobby, attractive room, lovely bathroom, wonderful toiletries , linens and towels.
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Jerome
December 2022
The rooms were very big and comfortable. What is more, the soundproofing turned out to be more than satisfying (15th floor). No street noise, no noise from the neighboring rooms. The rooftop bar offers great views.
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Maciej
May 2023
The hotel room was spacious and very clean. The location was excellent! It was near to most of the attractions in New York City. Would definitely return to The Kitano Hotel when I'm in NYC again.
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Nurul
July 2023
Very comfortable rooms and excellent staff. The location is perfect (walking distance to Grand Central, Bryant Park, Times Square, and near lots of coffee shops and restaurants). The rooftop bar is awesome too! Will definitely stay here again!
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Emily
July 2023
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